We aim to attend and sort emergencies within four hours of you contacting us. If necessary, we will make sure you and your home are safe, then arrange a follow-up appointment to complete the work at a time that suits you.
Some jobs are covered by your legal Right to Repair scheme. If we fail to complete a repair that’s our responsibility in a reasonable time on more than one occasion, you can get your own contractor to do the work and we will pay the full cost, plus compensation. Please download our Right to Repair pack – Coming Soon.
Major power loss, including after flooding (not trip switch re-set)
Everwarm – 0300 303 1703 (PHA free phone number)
Board-ups & lockouts, security works after break-ins
Everwarm – 0300 303 1703 (PHA free phone number)
Burst pipes & flooding (not central heating problems, see below), major storm damage, rain penetration via roof
Everwarm – 0300 303 1703 (PHA free phone number)
Gas central heating failures
Burst/leaking radiators & boilers
City Building – 0800 595 595 or email: contact.centre@citybuildingglasgow.co.uk
14 Fortrose House
Heating breakdowns – Contractor BRB Limited from 2nd October 2023
If you have a breakdown out of hours, 5pm – 9am weekdays please contact: 07909 113 379
If you have a breakdown at weekends or Bank holidays please contact: 07909 113 379
If you have a breakdown between the hours of 9am – 5pm, Monday – Friday please continue to contact PHA Repairs Department on Freephone 0300 303 1703, press 1 for repairs.
40 Crathie Drive
Heating breakdowns – Contractor H2o Inc Water & Building Services from 16th October 2023
If you have a breakdown out of hours, 5pm – 9am weekdays please contact: 0141 613 1048
If you have a breakdown at weekends or Bank holidays please contact: 0141 613 1048
If you have a breakdown between the hours of 9am – 5pm, Monday – Friday please continue to contact PHA Repairs Department on Freephone 0300 303 1703, press 1 for repairs.
If you trace a gas leak
Transco – 0800 111 999
Power loss throughout local area
Scottish Power 0800 092 9290
Water hydrants damaged. Street flooding
Scottish Water 0800 077 8778
H2O – Bill Denholm 01698 209078
To report a Common Repair to a property you own, please visit the PWL site.
With our contractor, Everwarm, we aim to offer a prompt, high-quality service to make sure your home is always well looked after. Get in touch straight away to report a repair or ask about alterations. We can provide further information on your right to repairs and your responsibilities as a tenant.
With our contractor, Everwarm, we aim to offer a prompt, high-quality service. We can offer you an appointment for most minor repairs and aim to complete all repairs at a time that suits you or within seven days of your request.
Appointments are available:
Monday to Friday:
8am – 12 noon
12.30pm -4.30pm
If our office is closed find out what to do if emergency repairs are needed.
We welcome all comments about our work, to help us improve.
When we do something well, it’s great to get compliments, positive recognition and praise.
To get in touch with us regarding any issues please click below: