By law we must service your boiler and test your central heating within each calendar year, to keep both you and your neighbours safe.
Our contractor will contact you well in advance of the due by date, to make arrangements with you to carry this out, on a date and time to suit you.
If you do not allow us access, or fail to keep appointments to have the service done, we will force access to your home, and we will charge you the cost associated with this.
We need to carry out an Electrical Installation Condition Report (EICR) for short, in your property every 5 years. This test is required to ensure that the electrical system in your home is safe, and that it complies with the Scottish Housing Quality Standard (SHQS). The test is important and like the gas safety checks we are required by law to carry this out, so if you do not arrange access to have this done when we ask, we will force access to your home to ensure the safety of you and your neighbours.
There are also some simple rules for you to ensure electrical safety in your home:
Remember that we are available 24/7 in an emergency, call: 0300 303 1703
All of our homes are fitted with interlinked smoke and heat detectors, which comply with the latest fire safety regulations and standards laid down by the Scottish Government, and these provide a high level of protection for you and your family.
If you require further advice and support, Scottish Fire and Rescue service offer a free, home fire safety visit.
To get in touch and arrange this you can:
Find out more at, Fire Scotland website.
We welcome all comments about our work, to help us improve.
When we do something well, it’s great to get compliments, positive recognition and praise.
To get in touch with us regarding any issues please click below: