Have Your Say
Every year we review your rent charges and how we spend your money. We want to hear your views on how we deliver services and the rents we will charge from 1 April 2026.
Your feedback is important to us, so please take a few moments to read the information below, before having your say.
We want our rents and service charges to stay affordable and provide value for money. As we are reviewing our financial plans, we are looking at how we can balance increasing costs, prioritise what we do, invest in homes, and manage how we keep our rents affordable for our tenants.
Listening to you
At last year’s consultation sessions you asked us to bring the consultation process forward so it takes place earlier in the year. We have listened and brought the process forward to take place as early as possible in the financial year.
We understand that tenants are facing cost-of-living pressures, managing your money and paying your bills, including your rent. So we are consulting tenants to hear your views.
As an Association, we too are facing challenges around increasing costs and how we deliver services to you. We want to find the right balance between keeping our rents affordable, while still delivering key services and investing in our homes.
This year, we are consulting our tenants in two phases.
Phase 1: October-November 2025
We have sent letters to all our customers and have included a questionnaire for you to complete and return to us by Friday 31 October 2025. If you would like to complete this survey online, please click here.
When you are completing the survey, please prioritise which services are most important to you. This will help us understand your needs better, so we can adjust our plans and make any necessary savings.
We are also inviting tenants to attend one of two Rent Consultation sessions, giving you the opportunity to hear firsthand from PHA staff and ask any questions you may have. The two sessions will take place at 1.30pm to 3.30pm and 5.30pm to 7.30pm on Tuesday 28 October 2024 at Partick Victoria Park Church, 259 Dumbarton Rd, Glasgow G11 6AB.
To confirm which session you would like to attend please click here to complete the registration form and submit by Friday 24 October 2025.
Phase 2: January 2026
At the start of January 2026, we will contact tenants again to seek your views on the level of rent increase that we propose from April 2026.
PHA’s Board will consider tenant feedback when finalising our plans and rent levels for the year ahead. In mid-February 2026 we will write to every affected tenant, confirming updated rents and service charges due from 1 April 2026.
In the meantime, if you have any concerns or queries about paying your rent, please contact your Housing Officer or our Money Advice Officer.
Thank you for taking the time to give us your views.
If you are a PHA tenant who gets assistance with your rent, your Housing Benefit or Universal Credit will be updated to include any rent changes.
Why do rent charges need to change?
Every year we review your rent charges and how we spend your money.
We want our rents and service charges to stay affordable and reasonable. As we are reviewing our budgets, we are looking at some tough decisions. We are looking at how we can balance increasing costs, prioritise what we do, invest in homes, and manage how we keep our rents affordable for our tenants.
What about the increased cost of living?
The increase costs of everyday items continues to affect everyone and we appreciate that these past couple of years have been particularly challenging. Everyone’s circumstances are different, and we understand that some tenants may be worried about balancing costs with limited money.
The cost of living situation affecting our tenants make it especially critical that our consultation with you tries to find the right balance between rent affordability and the need to maintain our services and continue investing in our homes. This includes things like replacing kitchens and bathrooms, and further improving the energy efficiency of your homes to help limit your energy costs.
We are committed to supporting our customers, and continue to provide our free, confidential and independent money advice service through our Money Advice Officer, Stephen Lawson. We also offer support through projects like our Emergency Food and Fuel support – providing emergency food packages, cozy packs and fuel vouchers to help customers facing financial hardship, and help with their gas and electricity bills.
For those tenants eligible for assistance with your rent, any rent increase will be reflected within your Housing Benefit or Universal Credit.
How will the two phased consultation work?
This year, we are consulting our tenants in two phases.
In Phase 1 we will share information about the services we deliver, and how your rent money is spent. We want to learn more about what your priorities are as a tenant. This will help us to understand what is important to you, and will inform where we can look to make savings.
Phase 1: October-November 2025
We have sent letters to all our customers and have included a questionnaire for you to complete and return to us by Friday 31 October 2025. If you would like to complete this survey online, please click here.
When you are completing the survey, please prioritise which services are most important to you. This will help us understand your needs better, so we can adjust our plans and make any necessary savings.
We are also inviting tenants to attend one of two Rent Consultation sessions, giving you the opportunity to hear firsthand from PHA staff and ask any questions you may have. The sessions will take place from 1.30pm to 3.30pm and 5.30pm to 7.30pm on TTuesday 28 October at the PHA Office, 18 Mansfield Street, Glasgow, G11 5QP.
To confirm which session you would like to attend please click here to complete the registration form by Friday 24 October 2025.
Phase 2: January 2026
At the start of January 2026, we will contact tenants again to seek your views on the level of rent increase that we propose from April 2026.
PHA’s Board will consider tenant feedback when finalising our plans and rent levels for the year ahead. In mid-February 2026 we will write to every affected tenant, confirming updated rents and service charges due from 1 April 2026.
What happens next?
PHA’s Board will review all feedback and consider the costs of service delivery before making a decision on our 2026-27 rent levels. We will write to you in February 2026 to let you know what your rent and any service charges will be for 2022-27.
We welcome all comments about our work, to help us improve.
When we do something well, it’s great to get compliments, positive recognition and praise.
To get in touch with us regarding any issues please click below: