Have Your Say
Every year we review your rent charges and how we spend your money. We want to hear your views on how we deliver services and the rents we will charge from 1 April 2027.
Your feedback is important to us, so please take a few moments to read the information below, before having your say.
We want our rents and service charges to stay affordable and provide value for money. As we are reviewing our financial plans, we are looking at how we can balance increasing costs, prioritise what we do, invest in homes, and manage how we keep our rents affordable for our tenants.
Listening to you
At last year’s consultation sessions you asked us to bring the consultation process forward so it takes place earlier in the year. We have listened and brought the process forward to take place as early as possible in the financial year.
We understand that tenants are facing cost-of-living pressures, managing your money and paying your bills, including your rent. So we are consulting tenants to hear your views.
As an Association, we too are facing challenges around increasing costs and how we deliver services to you. We want to find the right balance between keeping our rents affordable, while still delivering key services and investing in our homes.
This year, we are consulting our tenants in two phases.
Phase 1: October 2026
We have sent letters to all our customers and have included a questionnaire for you to complete and return to us by Friday 30th October 2026. If you would like to complete this survey online, please click here.
When you are completing the survey, please prioritise which services are most important to you. This will help us understand your needs better, so we can adjust our plans and make any necessary savings.
We are also inviting tenants to attend a Rent Consultation drop-in session to give you the opportunity to hear firsthand from PHA staff and ask any questions you may have. This sessions will take place from 4.30pm to 6.30pm on Monday 26th October 2026 at Partick Housing Association’s Board Room, 18 Mansfield Street, G11 5QP.
Please click here to complete the registration form or email us on info@partickha.org.uk, or call 0141 357 3773 by Monday 26th October 2026 to confirm your attendance.
Phase 2: November-December 2026
In the middle of November 2026, we will contact tenants again to get your views on the level of rent increase that we propose from April 2027.
PHA’s Board will consider tenant feedback when finalising our financial plans and rent levels for the year ahead. In February 2027 we will write to every affected tenant, confirming your updated rents and service charges due from 1 April 2027.
If you are a PHA tenant who gets assistance with your rent, your Housing Benefit or Universal Credit will be updated to include any rent changes.
Why do rent charges need to change?
Every year we review your rent charges and how we spend your money.
We want our rents and service charges to stay affordable and reasonable. As we are reviewing our budgets, we are looking at some tough decisions. We are looking at how we can balance increasing costs, prioritise what we do, invest in homes, and manage how we keep our rents affordable for our tenants.
What about the increased cost of living?
The increase costs of everyday items continues to affect everyone and we appreciate that these past couple of years have been particularly challenging. Everyone’s circumstances are different, and we understand that some tenants may be worried about balancing costs with limited money.
The cost of living situation affecting our tenants make it especially critical that our consultation with you tries to find the right balance between rent affordability and the need to maintain our services and continue investing in our homes. This includes things like replacing kitchens and bathrooms, and further improving the energy efficiency of your homes to help limit your energy costs.
We are committed to supporting our customers, and continue to provide our free, confidential and independent money advice service through our Money Advice Officer, Stephen Lawson. We also offer support through projects like our Emergency Food and Fuel support – providing emergency food packages, cozy packs and fuel vouchers to help customers facing financial hardship, and help with their gas and electricity bills.
For those tenants eligible for assistance with your rent, any rent increase will be reflected within your Housing Benefit or Universal Credit.
How will the two phased consultation work?
This year, we are consulting our tenants in two phases.
In Phase 1 we will share information about the services we deliver, and how your rent money is spent. We want to learn more about what your priorities are as a tenant. This will help us to understand what is important to you, and will inform where we can look to make savings.
Phase 1: October 2026
We have sent letters to all our customers and have included a questionnaire for you to complete and return to us by Friday 30th October 2026. If you would like to complete this survey online, please click here.
When you are completing the survey, please prioritise which services are most important to you. This will help us understand your needs better, so we can adjust our plans and make any necessary savings.
We are also inviting tenants to attend a Rent Consultation drop-in session to give you the opportunity to hear firsthand from PHA staff and ask any questions you may have. This sessions will take place from 4.30pm to 6.30pm on Monday 26th October 2026 at Partick Housing Association’s Board Room, 18 Mansfield Street, G11 5QP.
Please click here to complete the registration form or email us on info@partickha.org.uk, or call 0141 357 3773 by Monday 26th October 2026 to confirm your attendance.
Phase 2: November-December 2026
In the middle of November 2026, we will contact tenants again to get your views on the level of rent increase that we propose from April 2027.
PHA’s Board will consider tenant feedback when finalising our financial plans and rent levels for the year ahead. In February 2027 we will write to every affected tenant, confirming your updated rents and service charges due from 1 April 2027.
If you are a PHA tenant who gets assistance with your rent, your Housing Benefit or Universal Credit will be updated to include any rent changes.
What happens next?
PHA’s Board will review all feedback and consider the costs of service delivery before making a decision on our 2026-27 rent levels. We will write to you in February 2027 to let you know what your rent and any service charges will be for 2027-28.
We welcome all comments about our work, to help us improve.
When we do something well, it’s great to get compliments, positive recognition and praise.
To get in touch with us regarding any issues please click below: