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Email Issue – Further Update

Following some concerns about emails received from us earlier this week we are conducting a full and thorough investigation.

The instances occurred sometime between Monday 25 October, 11am to Tuesday 26 October mid-afternoon.  We have had reports that some customers and stakeholders have received emails claiming to be from PHA, I have noted below an example of the type of emails people have received.

Greetings! You’ll find all essential information through a link in the e-mail:



Our IT provider, MRI is conducting through investigation into this issue and has applied additional security to our infrastructure.  At this stage we have had verbal assurance from our provider that no personal data has been compromised and we are awaiting their full extensive report including feedback on additional checks and testing. 

We have been in regular meetings with MRI throughout the week with the next update due on Monday 1 November 2021.

If you received an email from us which you were not expecting during the times notes above we recommend that you change your passwords and forward on any suspicious emails to

We have raised the matter with our Data Protection Officer and the Information Commissioner’s Office.

We will provide an update in due course.