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Office Arrangements from 6 September 2021

We thank you for your patience over the past 18 months and recognise how flexible and accommodating everyone has been.  We appreciate your ongoing understanding as we try to keep our staff and customers as safe as possible.

In line with Scottish Government guidance, we are now able to operate a phased return of staff to the office.  For the short term this will mean that there are fewer staff physically in the office than pre Covid 19 times.

From Monday 6 September, we will operate a phased re-opening of the office to our customers and visitors.  The office will be open on an appointment basis only. To keep everyone safe, anyone who wishes to book an appointment, must first contact us by phone 0141 357 3773 or email to arrange a suitable time.  At this time our main reception will stay closed and we are unable to accommodate drop-in appointments until further notice.  

To keep you and our staff safe, our aim is to continue to undertake the majority of interactions via phone or email communication, tenants can also request a home visit from one of our staff.  Please contact us by phone 0141 357 3773 or email

If you have an allocated appointment, we ask that:

  • only one person visits us – if you require support from another individual (family member or friend) we can increase this to a maximum of two people
  • arrive at your appointment time (there is no waiting areas inside the building)
  • please ring the bell at the main reception door to let us know you have arrived. 
  • When you do come into the building, you must be wearing a face mask (unless exempt) and sanitise your hands. 

We will keep this arrangement under review and let you know when we are ready to move to the next phase of re-opening.

We are all looking forward to getting back out and visiting people in our communities, but ask that you continue to keep safe during visits.

You can help us by continuing to pay your rent via direct debit, bank transfer, at a PayPoint or Post Office or by using the Allpay App or Website.  We do not take cash at the office.  If you need more information, please get in touch.