Report a common repair
Please fill in the online form to report a common repair at your property.
Repairs Response Times
The Company defines all common repairs in terms of:
- Emergency Repairs – Response within 4 hours
- Non Emergency Repairs – Response within 7 working days
Emergency Common Repairs – this category includes any common repair which is required to avoid serious damage to property or risk to health and safety, e.g.:
- Water burst
- Dangerous masonry, loose slates, chimney heads, etc.
These repairs should be made safe and where possible completed (temporarily if necessary) within 4 hours.
Please note that emergencies involving gas faults in common areas should be reported directly to Transco on 0800 111 999.
Non Emergency Common Repairs – this category includes those repairs which can wait before being dealt with. These repairs should be completed within 7 working days.