PHA Information Security

Freedom of Information

As of 11 November 2019, Partick Housing Association is deemed to be a Public Authority under the Freedom of Information (Scotland) Act 2002 and is, therefore, required to appoint a Data Protection Officer (DPO). 

We have engaged RGDP LLP ( to act as our Data Protection Officer.

To contact them, please email Please also copy us in at:


When using our Website it is important that we explain to you the types of information we collect about you, what we will do with that information, and why we collect it.

Our aim always, is to protect your privacy.

We gather information about you in two ways on our website.  Either by asking directly for the required information, or by using Cookies.

Information Provided By You

We ask you to provide contact details, which can personally identify you, for the following reasons:

  • If you request a Service or information about a Service
  • If you provide us with Comments, Queries, or Suggestions
  • If you respond to surveys or enter competitions, or
  • If you submit a complaint.

Please note that PHA also use a Caller Identification system, which displays caller’s phone numbers when they call the office.


A cookie is a piece of text stored in the browser while you are browsing a website.  They are used to locally store information about you and your preferences, so that certain settings don’t have to be reset each time you visit.

You can change your browser settings to reject cookies or prompt you before accepting them, however some sites and services may not operate properly if cookies are disabled.

Cookies help us provide you with a better website, by letting us monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. For more Information, visit the Cookies Information page.

How Might PHA Use Your Information?

The Information we collect will be limited to be specifically relevant to the reason/s listed above.

Information provided by you will be retained and stored securely for reference and in support of your query.

Information from cookies does not contain any personal information and is processed for statistical reasons only.

A copy of PHA’s full Privacy Policy is available here. Requests for associated documents and any other enquiries should be emailed to

Our aim always, is to protect your privacy.