
Listed below are summary statements for all our key policies for tenants, owners, and commercial leaseholders.
- Alterations Improvement Policy
- Anti Social Behaviour Policy
- Arrears and Welfare Rights
- Arrears Management Policy
- Asbestos Management Policy
- Board Membership Policy
- Business Continuity Policy
- Centurion Way Mid Market Rent Flats Allocations Policy
- Customer Charter & Services Standards
- Compliments, Comments & Complaints Policy
- Customer Allowances Policy
- Customer Engagement & Involvement Strategy
- Decant Policy
- Donations Policy
- Electrical Inspections Policy
- Energy Performance Certificates Policy
- Entitlements, Payments, Expenses & Benefits Policy
- Environmental Policy
- Estate Management Policy
- Equality Policy
- Factoring Arrears Management Policy
- Factoring Strategy
- Financial Regulations
- Gas Servicing Policy
- Health and Safety Policy
- Housing Allocation Policy
- Abstract from Housing Allocation Policy (reviewed 29 January 2020)
- Legionella Policy
- Membership Policy
- Mortgage to Rent Policy
- Pest Control Management Policy
- PHA Rules
- Privacy Policy
- Procurement Policy
- PWL Allocation Policy Mid Market Rent
- PWL Arrears Policy Mid Market Rent
- PWL Rent Setting Policy Mid Market Rent
- Reactive Repairs & Planned Maintenance Policy Summary
- Rechargeable Repairs Policy
- Rent Setting and Service Charges Policy
- Repairs and Maintenance Policy
- Risk Management Policy
- SHR Factsheet – Complaints about a regulated body factsheet for tenants
- SHR Factsheet – Significant Performance Failures: information for tenants of social landlords
- Tenancy Handbook
- Tenancy Sustainment Policy
- Unacceptable Actions Policy
- Value for Money Strategy
- Void Management Policy
If you have any questions, please contact us.

1 thought on “Service Policies & Key Documents”
Comments are closed.