Service Policies & Key Documents

Listed below are summary statements for all our key policies for tenants, owners, and commercial leaseholders.

• Alterations Improvement Policy
• Anti Social Behaviour Policy
• Arrears and Welfare Rights
• Arrears Management Policy
• Asbestos Management Policy
• Board Membership Policy
• Business Continuity Policy
• Centurion Way Mid Market Rent Flats Allocations Policy
• Customer Charter & Services Standards
• Compliments, Comments & Complaints Policy
• Customer Allowances Policy
• Customer Engagement & Involvement Strategy
• Decant Policy
• Donations Policy
• Electrical Inspections Policy
• Energy Performance Certificates Policy
• Entitlements, Payments, Expenses & Benefits Policy
• Environmental Policy
• Estate Management Policy
• Equality Policy
• Factoring Arrears Management Policy
• Factoring Strategy
• Financial Regulations
• Gas Servicing Policy
• Health and Safety Policy
• Housing Allocation Policy
• Abstract from Housing Allocation Policy (reviewed 29 January 2020)
• Legionella Policy
• Membership Policy
• Mortgage to Rent Policy
• Pest Control Management Policy
• PHA Rules
• Privacy Policy
• Procurement Policy
• PWL Allocation Policy Mid Market Rent
• PWL Arrears Policy Mid Market Rent
• PWL Rent Setting Policy Mid Market Rent
• Reactive Repairs & Planned Maintenance Policy Summary
• Rechargeable Repairs Policy
• Rent Setting and Service Charges Policy
• Repairs and Maintenance Policy
• Risk Management Policy
• SHR Factsheet – Complaints about a regulated body factsheet for tenants
• SHR Factsheet – Significant Performance Failures: information for tenants of social landlords
• Tenancy Handbook
• Tenancy Sustainment Policy
• Unacceptable Actions Policy
• Value for Money Strategy
• Void Management Policy

If you have any questions, please contact us.