Your responsibilities

Looking after your home is a shared responsibility. Please see our guide to who does which repairs.

We are responsible for maintaining:

  • the structure and outside of buildings
  • common closes and backcourts
  • water, heating and hot water systems
  • doors and windows
  • bathroom and kitchen fittings.

You must do minor repairs inside your home yourself and you are responsible for repairs to any of your own equipment (for example, ovens, washing machines and dishwashers).

We are not responsible for any repairs needed because of neglect or damage by you, your household or visitors.