Service Standards

  • We’ll respond to your letters, faxes and emails within 5 working days.
  • We’ll respond to your telephone enquiries the same day as they’re received.
  • If for any reason this isn’t possible and we need more time to investigate, we’ll let you know within that time period.
  • We will communicate with you in a professional manner at all times.
  • Staff provide their contact details on all correspondence issued by letter and email.