Report a repair

Please fill in the online form to report a common repair at your property.

Repairs Response Times

The Company defines all common repairs in terms of:

  • Emergency Repairs  –  Response within 4 hours
  • Non Emergency Repairs  –  Response within 7 working days

Emergency Common Repairs – this category includes any common repair which is required to avoid serious damage to property or risk to health and safety, e.g.:

  • Water burst
  • Dangerous masonry, loose slates, chimney heads, etc.

These repairs should be made safe and where possible completed (temporarily if necessary) within 4 hours.

Please note that emergencies involving gas faults in common areas should be reported directly to Transco on 0800 111 999.

Non Emergency Common Repairs – this category includes those repairs which can wait before being dealt with.  These repairs should be completed within 7 working days.