Make a comment

We welcome all comments about our work, to help us improve.

When we do something well, it’s great to get compliments, positive recognition and praise.

If things don’t go right, we encourage you to complain. We understand that if you make a complaint, you want:

  • an apology if we’ve let you down
  • to be heard
  • your problem dealt with quickly and effectively.

Find a summary of our complaints procedure here.

For Partick Works customers please find a summary of our complaints procedure here.

Find the full details of our complaints policy here, which explains when your complaint might count as a Significant Performance Failure.

Find more information about Significant Performance Failures from the  Scottish Housing Regulator Factsheet and use the Significant Failure form to contact the Scottish Housing Regulator.

Our approach to complaints is based on the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure.

To make a comment, compliment or complaint please use our online form or call us on 0141 357 3773.