FAQs

Housing questions

How do I get a house with PHA?
You will need to attend a Housing Options interview at our office. This will help us assess your housing need and determine whether you will be awarded enough points to be considered for a house. We will also offer you advice and options on how to apply elsewhere for housing.

How do I get points?
Points are awarded based on your housing need. If you do not have a tenancy, are overcrowded and sharing amenities with other people then you will be awarded points. If you are adequately housed, ie. have a tenancy and your house is suitable in size, then you will not be awarded enough points to be considered for a house with PHA. Medical points are awarded to people with mobility problems whose current home is unsuitable for their needs. Our medical list is restricted to ground and first floor properties only. Further information will be provided at your Housing Options interview.

What’s the number for Housing Benefit?
The number for Housing Benefit Department is 0141 287 5050.

What’s the number for Cleansing Dept?
If you need to report an issue to Cleansing Dept please call 0141 287 9700.

What’s the balance on my rent account?
Please speak to a member of Housing Services to discuss your rent account. You can call your Housing Officer on their direct line or alternatively call 0141 357 3773 and select Option 2.

How do I make a payment online?
To make a payment online visit the tenants payment options page  and select “online using Allpay”. You will need your unique Alt Post Ref to hand which is a six digit number. Please ask a member of Housing Services to provide you with this.

Who is my Housing Officer?
Find out who your Housing Officer is here or alternatively call 0141 357 3773 and select Option 2 for Housing Services.

When is the grass getting cut/binstores clean/close cleaned?
This depends on where you live. Please call 0141 357 3773 and select Option 2 for Housing Services. A member of the team will be happy to check the schedule for your area.

What’s the number for City Building?
You should only need to call City Building direct to report a problem with your gas central heating. The number is freephone 0800 595 595 and is available 24 hours a day, 7 days a week. Otherwise please call our Repairs Team directly to report any repair issues. They can be contacted on 0141 357 3773, Option 1.

 

Factoring questions

Can I pay my factoring account by direct debit?

Yes we can take a Direct Debit payment on the 1st or 28th of each month and to arrange this you would need to complete a Direct Debit Mandate.

How much do I have to pay if I set up a direct debit to cover my factoring account?

The minimum monthly payment is £70.00.
What is my outstanding balance?

Please speak to a member of our Factoring Team to discuss your balance. Call 0141 357 3773 and select option 2.

What does the close cleaning service include?
Our close cleaning service is a basic close clean which includes a brush and mop down of the close; however, if you would like the full specification please contact our Factoring Team on 0141 357 3773 and select option 2.

What does the backcourt maintenance service include?
The backcourt maintenance is different for each property but mainly covers: Grass Cutting, Litter Collection and Weed Control. If you would like a full specification please contact our Factoring Team on 0141 357 3773 and select option 2.

Why do we need a bin pull out service?
Glasgow City Council’s cleansing department used to pull out the bins themselves but they can no longer offer this service so we need our contractor to present the bins to ensure they are emptied.

Can I be added on to your gas central heating maintenance contract?
Yes you can join our gas contract at any time but you will need to complete a gas mandate annually to join.

Can I make a payment over the phone?
Yes you can make a payment over the phone by calling our Factoring Team on 0141 357 3773 option 2.

Do I need to take out your block buildings insurance policy?
No you do not need to take our Block Building Insurance but you do need to have building cover and if you are with another company we would require a copy of your cover for our records.

What does my cyclical maintenance charge cover?
Cyclical Maintenance is to cover close painting and annual gutter cleaning.

Maintenance questions

How do I report a repair?
You can report a repair by phone (0141 357 3773), by visiting the PHA office at 10 Mansfield Street in person or by completing our online repair form.

Why does my smoke detector and CO2 monitor beep intermittently?
This is an indication that the battery is running low. Contact Partick Housing Association’s repair team to arrange an appointment to get the battery replaced.

What do I do if I have no heating or hot water?
If you have a prepay token meter installed check that there is credit available. It is common for suppliers to allow a £5 emergency credit to be used in emergencies. If you have sufficient credit or a dry meter then check that the boiler is turned on and there is power at the central heating programmer. If you still do not have any heating or hot water then report a repair.

What should I check if I have no electricity?
If you have a prepay token meter installed check that there is credit available. It is common for suppliers to allow a £5 emergency credit to be used in emergencies. If the electric has tripped as a result of plugging in an appliance then go to you consumer unit and check that all the switches (breakers) are in the up position. If there is a switch in the down position, simply push it back up to restore power. (ensure appliance has been unplugged). If there is still no electricity then report a repair.

What should I do if I have a burst pipe?
Turn off the water at the stop cock and call Partick Housing Association immediately on 0141 357 3773 or emergency contacts for out of hours.

I have locked myself out. Who should I call?
Partick Housing Association do not have spare keys for your flat. You should call a local locksmith who shall be able to assist.

I have reported a repair, can I make an appointment to suit?
If your repair is an emergency we will aim to have Mitie on-site within 4 hours and the emergency made safe.
When you call in to the repair team you can request an appointment Mon-Fri: 8-10, 10-12, 12:30-14:30 or 14:30-16:30