TENANTS' SERVICES

1. CONTENTS INSURANCE

We strongly recommend that all tenants take out home contents insurance. Because you rent your flat from us, you may have assumed that we have an insurance policy covering loss or damage to your personal property. PLEASE NOTE THAT THIS IS NOT THE CASE. We are responsible for insuring the building you live in but NOT your contents.

YOU, as the tenant, are responsible for insuring your own property against theft, fire, flood and other potential damage. If you would like more information on insurance, please contact the Association

2. MAINTENANCE POLICY

The Association is committed to

(a) providing top quality accommodation for rent to its tenants and
(b) offering a top quality property management service to owners

To enable us to do this we have agreed a Maintenance Strategy which covers a wide range of issues including our repairs service, our approved contractors and our major repairs and cyclical repairs schedules.

Our Maintenance Strategy is currently being reviewed. Once the Management Committee have approved this document it will be available for download from this website. If you would like to find out whether your kitchen or windows is about to be upgraded over the course of 2008/2009 please contact the office on 357 3773.

3. PROBLEM NEIGHBOURS

If you are experiencing problems with your neighbours or any other social problems at your address, then please contact your Customer Services Officer.