TENANTS' SERVICES

1. CONTENTS INSURANCE

We strongly recommend that all tenants take out home contents insurance. Because you rent your flat from us, you may have assumed that we have an insurance policy covering loss or damage to your personal property. PLEASE NOTE THAT THIS IS NOT THE CASE. We are responsible for insuring the building you live in but NOT your contents.

YOU, as the tenant, are responsible for insuring your own property against theft, fire, flood and other potential damage. If you would like more information on insurance, please contact the Association

2. MAINTENANCE POLICY

The Association is committed to

(a) providing top quality accommodation for rent to its tenants and
(b) offering a top quality property management service to owners

To enable us to do this we have agreed a Maintenance Strategy which covers a wide range of issues including our repairs service, our approved contractors and our major repairs and cyclical repairs schedules. We would be pleased to provide information on this to our customers if required.

3. PROBLEM NEIGHBOURS

If you are experiencing problems with your neighbours or any other social problems at your address, then please contact your Customer Services Officer.