OWNER SERVICES

When we take over management of a property we provide owners with a property handbook which gives full details of our services. Click here to download an Owners Handbook. From time to time we update our owners handbook and our latest download can be obtained here

If you would like to find out more about this service please contact us

1. ACCOUNTS

Payment in respect of all common charge accounts is payable by return on issue of invoice. Please note that all cheques should be made payable to Partick Homes Ltd.

Payment can also be made through direct debit or online at Allpay

2. MAJOR REPAIRS

The Company will continue to use Minutes of Agreements in respect of works in excess of £1,000. Owners should note that fees now apply for mandated works in excess of £1,000. These are 5% on works between £1,000 and £5,000, and 10% on works in excess of £5,000.

In terms of owner responsibility here is a useful diagram

3. HELP WITH YOUR FACTORING BILL

If you have problems concerning payments of your account at anytime please contact us as soon as possible to make an arrangement in respect of payment.

If you are experiencing or think you might experience difficulty in paying your factoring bill, then help is at hand. Owners can also contact our Welfare Rights Officer Contact who will be pleased to offer assistance. If you like to find out more about our Welfare Rights service click here.

4. TELEVISION AERIALS

The Company has now started phase three of the programme to update all communal television aerials to ensure that these will be able to receive digital signals. These works are in response to proposed government legislation which will end the use of analogue systems. The programme will take approximately four years to complete. Owners will be invoiced for these works as and when works are completed at their properties.

5. SERVICE CHARGE INFORMATION 2006-2007

Management Fee - the management fee for the year commencing APril 2006 will be raised to £96.00 This fee is charged quarterly to your account.

Garden Maintenance - costs will continue to be charged on an individual backcourt basis as per our current tender.

Backcourt cleaning - This service includes the following on an ongoing basis. Cleaning bin areas, washing bins, and removing bulk items to the front of the close for removal by Glasgow City Council.

Door Entry Maintenance - Owners should note that costs in respect of repairs to the common parts of systems will be treated as reactive repairs and will be billed to owners within their common charge accounts. In addition owners should note that any works required within owners properties including replacement handsets are the responsibility of the owner and will be charged accordingly.

An annual charge will be made to your account in respect of resetting the time clocks yearly.

Close Cleaning and Stairhead Window Cleaning - Costs in respect of the above will be charged on an individual basis to owners at properties which are in receipt of these services.

Scottish Power Charges - These charges apply where properties have communal entry systems. communal TV aerials and communal extraction fans to internal bathrooms and kitchens a nd are charged on receipt of invoices from Scottish Power.

Gas Central Heating Annual Maintenance Contract - The cost to owners participating in this year's contract is £132.86

Close Lighting - Glasgow City Council standard maintenance charge in respect of close lighting will be charged on the basis of invoices received from the City Council. Owners should also note that if their property has additional services or equipment such as day burning or backcourt lighting this will incur additional costs.

If you have any questions concerning any of the information contained within this leaflet please contact Pat O'Connor on 0141 357 3773 or email info@partickha.org